Consumer and Professional Services Division
The Consumer and Professional Services Division:
- investigates matters regarding consumer issues, such as claim disputes, cancellation or non-renewal of insurance policies, improper insurance producer conduct and uninsured motorist fund claims.
The Consumer and Professional Services Division has two branches:
 
Professional Services Branch - Agent and Broker Licensing:
- governs the licensing of insurance companies, fraternal benefit organizations, insurance producers, insurance agencies and Premium Finance Companies, as well as Health Maintenance Organizations operating in the District of Columbia;
- administers written examinations to candidates for bail bondsmen and oversees the administration of agent and broker licensure examinations;
- maintains and updates the licensing database;
- registers risk retention and purchasing groups pursuant to the Liability Risk Retention Act of 1986;
- provides licenses to Managing General Agents and Reinsurance Intermediaries;
- plans and implements the comprehensive pre-licensing and continuing education programs for insurance agents and brokers; and
- establishes requirements and makes recommendations for course curriculum, instructor and school certification approval.
Consumer Services Branch:
- receives and processes all consumer complaints and inquiries;
- responds to requests from consumers for assistance in resolving disputes regarding payment of claims, premium charges, unfair trade practices, cancellations and non-renewals;
- reviews complaints and inquiries to determine if the activities of licensees, in any way, put the District of Columbia annuitants and policyholders at risk;
- administers the Uninsured Motorist fund, which awards compensation to victims of accidents who sustain an injury as a result of an accident and who would not otherwise be compensated for their loss;
- investigates claims made for benefits and recommends payments to claimants with just cause; and
- enters pertinent information into a database that indexes high complaint categories for future compliance action.
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